CRM Software

Bespoke CRM software development represents a main section of Senior’s software output.

Senior's first web-based CRM software development was specified in 2003. The system was designed to handle specialised CRM functionality including complex contact/organisation relationships, interaction logging, direct system multi-email facilities, mail-merging and label printing, listing and management reporting facilities. The system has undergone a development programme and version 2.0 was released in summer 2006. The CRM system is now used by 95% of the Voluntary Councils in Wales and is considered ‘best of breed’ rich internet application in the sector. For further details of this product see www.e-vol.co.uk

Senior’s second major CRM software development took place in 2005/2006 to meet an exacting requirement for a commercial CRM tool. This new CRM development was based around the e-vol CRM system main contact/organisation engine, interaction logging facility, grouping and reporting. To match the requirements, the system was massively expanded to include a full hub and spoke structure, sales alert system and product allocation section. The system was developed and launched within a four month period. For further details of this product see www.e-tranet.co.uk

The Senior CRM software development service consists of a blend of business / process consultancy and technical specification and implementation skills.

Typically, or CRM development process covers the following areas:

• CRM system requirement consultancy
• Development of requirement and functional specifications
• Specification and development of database schema
• Interface and usability design
• System development
• Acceptance testing
• Manual production
• Training
• Implementation and rollout consultancy

With proven web-based CRM development heritage, an extensive code library of CRM components and relevant implementation experience and skills, Senior is a strong choice for your CRM software development partner.